Good customer support and a few questions.

Pre-sales questions for phpBB 3 forum hosting script.
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Devin
Posts: 32
Joined: 04 Dec 2009, 08:25

Good customer support and a few questions.

Post by Devin »

How fast is your customer support? Is there a customer support email or just these forums? How fast do you normally reply to a problem?

How often is this script updated? Is it updated within a few days of new PhpBB versions? What about new features on the back side of the script?

How can I upgrade this script so that ALL PhpBB forums hosted under me are up to date? Is it a simple process of running a upgrade file?

Is there documentation on how to add the AD spots to other forum templates?
Devin
Posts: 32
Joined: 04 Dec 2009, 08:25

Re: Good customer support and a few questions.

Post by Devin »

I forgot one thing also,

What types of upgrades are available for your script?

Copyright removal?
Powered by removal?
Custom coding of templates for AD placement?
PHPBBHS
Posts: 1148
Joined: 30 Jun 2009, 20:15
Hosted Forums: 0

Re: Good customer support and a few questions.

Post by PHPBBHS »

Customer support speed is around 24 to 72 hours for a support issue.

Script is updated within in a couple weeks of the latest phpBB version depending on how many changes have been made. The core HS is updated when their are bug fixes or new features added depends on mainly a good set of features needs to be added to the next release.

We write our own upgrade script which updates on the forums on your hosting site with the latest version of phpBB.

Ad placement I believe should work with any theme as long as the core coding is the same as default theme

You are free to remove the powered by template link in the html code for phpBBHS on your site.

Custom coding would either be done by me or by other members in the community for a fee
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